Shipping Policy

Thank you for shopping with Qandeel Aromatic. We are committed to delivering your orders safely and on time.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation once your order has been successfully placed.

2. Shipping Time

Estimated delivery times:

• Lahore: 1–2 business days

• Other cities in Pakistan: 3–7 business days

Delivery times may vary depending on courier operations and your location.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and order size. Promotional free shipping offers may apply on selected orders.

4. Cash on Delivery (COD)

We offer Cash on Delivery service across Pakistan for eligible orders.

5. Order Tracking

Once your order has been shipped, tracking details may be shared via email or phone message, depending on courier availability.

6. Incorrect Address Information

Please ensure your shipping details are accurate. Qandeel Aromatic is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• Remote delivery locations

If your order is significantly delayed, please contact us for assistance.

8. Damaged Parcels

If your parcel arrives damaged, please contact us within 24 hours of receiving the order with clear photos of the package and product.

9. Contact Information

For shipping-related questions, contact us:

Email: qandeel.aromatic@gmail.com
Phone: 03160759085
Address: Model Town, Lahore – 54770, Pakistan